Shipping policy
SHIPPING AREAS
At the moment, we ship throughout the European Union.
CURRENTLY EXCLUDED AREAS
Albania, Andorra, Balearic Islands, Belarus, Bosnia and Herzegovina, Canary Islands, Ceuta, Vatican City, Gibraltar, Guernsey, Isle of Man, Iceland, Åland Islands, Faroe Islands, Jersey, Kosovo, Liechtenstein, Macedonia, Melilla, Moldova, Monaco, Montenegro, Norway, United Kingdom, Russia, San Marino, Serbia, Switzerland, Svalbard and Jan Mayen, Ukraine.
We hope to be able to offer the service in the future.
HOW MUCH DOES SHIPPING COST?
The shipping cost depends on the weight of the product and its destination.
The price also includes preparation costs (handling, packaging, labelling, etc.), materials (shipping envelopes or boxes, labels), as well as management (travel to the package drop-off point).
We handle everything!
RATES
SPAIN
Between 0 g and 500 g = €5
Between 501 g and 1 kg = €6
Between 1.1 kg and 2 kg = €10
EUROPE
Between 0 g and 500 g = €10
Between 501 g and 1 kg = €15
Between 1.1 kg and 2 kg = €25
DELIVERY TIME
The total delivery time for your order consists of two stages:
Order preparation:
We need between 1 and 2 business days to process, package and prepare your order.
Shipping time:
Shipping is carried out through Correos, which generally takes between 2 and 3 business days.
For international shipments, delivery times are longer and depend on the destination country.
Note
External factors such as public holidays, strikes, problems during the transportation process, adverse weather conditions, logistical problems or administrative errors, among others, may affect delivery times.
SHIPMENT TRACKING
All shipments are sent by registered mail with a tracking number so that you can track your order and know its location in real time.
We will contact you to provide you with this number as soon as we have it available.
We are not responsible for possible losses once the package has been handed over to the company responsible for the shipment.
CUSTOMS
Additional charges such as customs duties or import charges are not shown at the time of payment and are not managed by Vintage Vibes Bcn and, therefore, remain the responsibility of the Customer.
We are not responsible for possible delays due to customs procedures.
PRODUCTS
All products are carefully selected and delivered in the best possible condition.
However, in the case of Second-Hand products, please bear in mind that some garments may have more noticeable signs of wear.
The images are practically 100% accurate to the actual colour and condition of the product; there may be a slight change in tone in some garments due to photo editing.
Please do not hesitate to ask about any details, whether regarding condition, colour, fabric, measurements, etc., before making your purchase whenever you need to, as exchanges and returns are not accepted.
PACKAGING
All products are packaged using appropriate materials and safety measures so that they reach their destination in optimal condition.
We are not responsible for any possible damage caused to the products once the package has been handed over to the company responsible for the shipment.
MORE INFORMATION
If you need more information, please contact us through our Form, Instagram, WhatsApp, Telephone or Email.
We will get back to you as soon as possible!